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PRIVACY POLICY

1. Introduction

Bwhite LLP ("Bwhite," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit www.bwhite.in (the "Website"), create an account, place an order, or otherwise interact with us.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein, to the extent permitted by applicable law.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile phone number

  • Date of birth (if voluntarily provided)

  • Account login credentials

B. Order Information

  • Products purchased

  • Order history

  • Payment status

  • Shipping details

  • Delivery preferences

C. Payment Information
Payments are processed through secure third-party payment service providers. Bwhite does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.

D. Technical Information
We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Language preferences

  • Time zone

  • Pages visited

  • Referral URLs

  • Website usage data

E. Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:

  • remember your preferences;

  • maintain your shopping cart;

  • improve Website performance;

  • analyze Website traffic;

  • personalize your experience; and

  • support marketing and advertising activities.

You may disable cookies through your browser settings, although doing so may affect certain Website features.

3. How We Collect Information

We collect information when you:

  • visit our Website;

  • register an account;

  • place an order;

  • subscribe to newsletters;

  • contact customer support;

  • participate in surveys or promotions;

  • submit reviews or feedback; or

  • interact with our advertisements or social media pages.

We may also receive information from trusted third-party service providers, including payment gateways, logistics partners, analytics providers, and fraud prevention services.

4. Purpose of Processing

We use your information to:

  • process and fulfill orders;

  • verify payments;

  • arrange shipping and delivery;

  • provide customer support;

  • communicate order updates;

  • respond to inquiries and complaints;

  • improve our products and services;

  • personalize your shopping experience;

  • detect and prevent fraud;

  • comply with legal and regulatory obligations;

  • maintain security of our Website; and

  • send promotional communications where permitted or where you have consented.

5. Marketing Communications

With your consent or where otherwise permitted by applicable law, Bwhite may send:

  • promotional emails;

  • SMS messages;

  • WhatsApp notifications;

  • offers and discount codes;

  • new product announcements; and

  • newsletters.

You may unsubscribe or opt out of marketing communications at any time by using the unsubscribe link or contacting us.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • payment service providers;

  • courier and logistics partners;

  • cloud hosting providers;

  • customer support providers;

  • analytics providers;

  • fraud detection services;

  • legal, regulatory, or governmental authorities where required by law; and

  • professional advisers, auditors, or insurers where necessary.

All such disclosures are limited to what is reasonably necessary for the stated purpose.

7. International Data Transfers

As Bwhite ships products worldwide, your personal information may be transferred to, stored, or processed in countries other than your country of residence.

Where such transfers occur, we take reasonable steps to ensure that your information receives an appropriate level of protection in accordance with applicable law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • SSL encryption;

  • secure payment gateways;

  • access controls;

  • password protection;

  • monitoring for unauthorized access; and

  • regular security reviews.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfill orders;

  • provide customer support;

  • comply with legal and tax obligations;

  • resolve disputes;

  • enforce our agreements; and

  • protect our legitimate business interests.

When personal information is no longer required, it will be securely deleted or anonymized, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of personal information;

  • withdraw consent where processing is based on consent;

  • object to certain processing activities;

  • request information about how your data is processed; and

  • lodge a complaint with the appropriate authority where applicable.

Requests may be submitted using the contact details below.

11. Children's Privacy

Our Website is not directed to children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our Website may contain links to third-party websites or services.

Bwhite is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.

The updated version will be posted on the Website with a revised Effective Date. Continued use of the Website after the updated Privacy Policy is published constitutes your acknowledgment of the revised policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Bwhite LLP
Registered Office: Bengaluru, Karnataka, India
Email: support@bwhite.in
Phone: +91 9187692173
Website: www.bwhite.in

15. Consent

By using the Website, creating an account, or purchasing products from Bwhite, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein, to the extent permitted by applicable law.

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