1. Order Cancellation

Customers may request cancellation of an order only before it has been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Bwhite reserves the right to cancel any order at its sole discretion, including but not limited to circumstances involving:

• suspected fraudulent activity;

• pricing or technical errors;

• product unavailability;

• payment authorization failure;

• duplicate orders; or

• regulatory or legal requirements.

Where an order is cancelled after successful payment, any eligible refund will be processed to the original payment method.

2. Returns, Exchanges and Refunds

Customer satisfaction is important to us. However, due to the nature of fashion retail, returns and refunds are subject to the following conditions.

2.1 Eligible Returns

Products may be eligible for return only if:

• the wrong product has been delivered;

• the Product arrives damaged or defective; or

• the Product received is materially different from the order placed.

Customers must notify Bwhite within the period specified in the applicable Return & Refund Policy and provide supporting photographs or videos where requested.

2.2 Non-Returnable Products

The following items shall not be eligible for return:

• Sale or discounted products;

• Products damaged due to customer misuse;

• Products that have been worn, washed, altered, or used;

• Products without original tags or packaging;

• Products returned in unsellable condition.

2.3 Refunds

Refunds shall be issued only where:

• a damaged product is verified;

• an incorrect product has been delivered; or

• Bwhite is otherwise required to provide a refund under applicable law.

Approved refunds shall be processed using the original payment method within a reasonable period after inspection and approval.

Shipping charges, customs duties, taxes, or other governmental fees are generally non-refundable unless required by law.